A fresh approach to everyday practice
When AI answers the phone, leaving time for people again
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Photo: gettyimages
A phone ringing non-stop at reception, clipboards piled high with paperwork at patient registration, and valuable treatment time lost to typing on a computer: everyday life in many doctors’ surgeries is often a real stress test for medical staff. But it doesn’t have to stay that way. With “CGM one”, the future is coming to the modern practice – digital, cloud-based and AI-supported. A revolution that makes medicine tangible again and more human.
It’s a typical Monday morning at the GP’s surgery. The waiting room is full, the call list on the telephone system is flashing red, and the practice team at reception is working at full capacity. Bureaucracy and administrative burdens in the healthcare sector rob us of exactly what medicine should be all about: time for the patient.
This is exactly where CGM one comes in. The new all-in-one solution from CompuGroup Medical (CGM) has been developed to modernise practice management from the ground up. True to the motto ‘Experience medicine first-hand’, it is not simply about a new software interface, but about providing real, tangible relief. The platform combines practice management, telemedicine and patient communication. The aim: more time for people.
The smart solleague at reception: the Telephone Assistant
One of the biggest sources of frustration – for both patients and medical practice assistants (MPAs) – is the difficulty in getting through on the phone. With CGM one, an AI-powered telephone assistant is introduced into the practice. It answers calls immediately, organises patients’ enquiries and takes appointment requests.
The results are immediately noticeable: the constant background noise at reception decreases, callers are no longer left on endless hold, and medical practice assistants have their minds free again to focus on the people standing physically in front of them at the counter. This digital service is complemented by the online reception, an AI chatbot on the practice website that acts as a central point of contact for enquiries around the clock.
The paperless waiting room
With outpatient apps, clipboards and pens are a thing of the past. The entire patient registration process, filling in medical history forms, providing information and even obtaining signatures are now carried out entirely digitally, for example on a tablet.
Together with CheckIn, a terminal where patients can check in quickly and independently upon arrival, and the ClickDoc calendar system for seamless online appointment booking, a completely new practice experience is created. Waiting times are reduced, tedious paperwork disappears and processes become significantly more transparent and modern for patients.
Photo: gettyimages
More focus in the treatment room: the DokuAssistent
Artificial intelligence also comes into its own in the consultation room itself. As a doctor, you want to look your patients in the eye – rather than staring at the computer screen for the entire consultation. This is where the DokuAssistent comes in. During the consultation and during the examination, the smart tool automatically records the medical notes. Afterwards, the documentation simply needs to be checked and transferred to the patient’s file with a single click. This puts the doctor-patient relationship back where it belongs: at the very centre of attention.
Modular system for tailored practices
Every specialism and every practice operates differently. That is why CGM one is not a rigid system, but has a modular structure. Practices can decide for themselves which modules are relevant to their processes. These can be seamlessly combined with existing practice software or integrated as a smart all-in-one package.
Conclusion: Digitalisation that puts people first
The transformation of practice administration through platforms such as CGM one clearly demonstrates that smart digitalisation and artificial intelligence do not replace people – they relieve them of the burden in areas where technology is simply faster and more structured. When doctors save several hours a week through automation, medical assistants experience less stress from administrative tasks and patients enjoy a modern service experience, then it is a win-win for all sides. This is how the doctor’s visit is reimagined: highly efficient behind the scenes, but with maximum personal attention in direct contact. A true experience of modern medicine.
